3.9
4Our Verdict
✅ Crypto.com stands out as one of the most comprehensive platforms for integrating crypto into your daily life, thanks to its Visa crypto card and financial services ecosystem.
Founded in 2016 as Monaco Technologies before rebranding to Crypto.com in 2018, the platform now boasts over 100 million users worldwide. Its mission is clear: democratize access to cryptocurrency by making it as simple to use as traditional money.
To achieve this, Crypto.com has built a complete ecosystem combining an exchange platform, crypto Visa card, DeFi wallet, NFT marketplace, and its own blockchain (Cronos).
What sets Crypto.com apart from competitors like Binance or Coinbase is its Visa crypto card available in five tiers, offering up to 5% cashback in CRO on all daily purchases, plus reimbursements for Spotify and Netflix subscriptions.
However, the platform faces serious reputation challenges. With a Trustpilot rating of just 1.3/5 based on nearly 9,000 reviews, Crypto.com is confronting a trust crisis linked to account freezes, inadequate customer support, and most notably the successive reductions in card benefits since 2022.
Pros & Cons
Pros
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✅ Visa crypto card with up to 5% cashback. Five card tiers with Spotify, Netflix, and Amazon Prime reimbursements for higher levels.
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✅ Complete integrated ecosystem. Exchange, DeFi Wallet, NFT marketplace, Crypto.com Pay, and Cronos blockchain.
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✅ Wide selection of assets. Over 250 cryptocurrencies available.
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✅ Multi-jurisdictional regulation. Registered with regulators including AMF (France), FCA (UK), MAS (Singapore), AUSTRAC (Australia).
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✅ Free SEPA deposits. Wire transfers processed in 1-3 business days with no fees.
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✅ Competitive Earn program. Attractive interest rates on over 40 cryptocurrencies.
Cons
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❌ Disastrous Trustpilot reputation (1.3/5). Widespread dissatisfaction linked to account freezes and customer support issues.
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❌ Successive card benefit reductions. Cashback cut in half, increased CRO staking thresholds since 2022.
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❌ High fees on mobile app. 1-2% spread on purchases/sales in the consumer app.
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❌ Mandatory CRO staking for best benefits. Forced exposure to CRO token volatility.
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❌ Customer service needs improvement. Long response times, no direct phone support.
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❌ Geographic restrictions. Some features unavailable in certain countries, notably derivatives in France.
Key Specs
| Criteria | Details |
|---|---|
| Founded | 2016 (Monaco Technologies), renamed Crypto.com in 2018 |
| Users | 100M+ worldwide |
| Available assets | 250+ cryptocurrencies |
| Spot fees | 0.075% maker / 0.075% taker (Exchange) — 1-2% spread (App) |
| Futures fees | 0.015% maker / 0.05% taker |
| Leverage | Up to 50x (Bitcoin, Ethereum) |
| Fiat deposit | SEPA free, credit card 2.99% |
| BTC withdrawal | 0.0006 BTC |
| Security | 95% cold storage, 2FA, ISO 27001 and 27701 certifications |
| Regulation | AMF (PSAN), FCA (UK), MAS (Singapore), AUSTRAC (Australia) |
| Products | Visa crypto card, DeFi Wallet, Crypto Earn, NFT, Cronos blockchain, Crypto.com Pay |
| Trustpilot | 1.3/5 (≈9,000 reviews) |
| App ratings | App Store 3.9/5, Play Store 4.0/5 |
What are Crypto.com trading fees?
The fee structure varies significantly depending on whether you use the mobile app or the Exchange platform.
On the mobile app, Crypto.com embeds a 1-2% spread in the price without displaying explicit fees. On the Exchange, standard fees are 0.075% maker/taker, which is far more competitive.
| Volume tier (30d) | Maker fee | Taker fee |
|---|---|---|
| < $25,000 | 0.075% | 0.075% |
| $25,000 - $50,000 | 0.070% | 0.075% |
| $100,000 - $250,000 | 0.060% | 0.070% |
| > $100,000,000 | 0.000% | 0.040% |
For futures, Crypto.com charges 0.015% maker and 0.05% taker fees with leverage up to 50x.
SEPA deposits are free. Credit card deposits cost 2.99%. BTC withdrawals cost 0.0006 BTC and USDT withdrawals on Ethereum 50 USDT — use Tron or Polygon to reduce fees.
Warning: A credit card purchase in the app combines the spread (1-2%) and card fees (2.99%), totaling 4-5%. Use SEPA deposits followed by Exchange purchases instead.
Is the Crypto.com Visa card actually worth it?
The Crypto.com Visa card is the platform's flagship product. Available in five tiers, it lets you spend crypto in fiat with CRO cashback.
| Tier | CRO staking | Cashback | Reimbursements |
|---|---|---|---|
| Midnight Blue | $0 | 1% | None |
| Ruby Steel | $350 | 2% | Spotify |
| Royal Indigo/Jade Green | $3,500 | 3% | Spotify, Netflix |
| Icy White/Rose Gold | $35,000 | 5% | Spotify, Netflix, Amazon Prime |
| Obsidian | $350,000 | 8% | Spotify, Netflix, Amazon Prime |
The Ruby Steel ($350 staking) offers the best value: 2% cashback + Spotify reimbursement ($155/year savings). The Royal Indigo ($3,500) adds Netflix and LoungeKey airport lounge access.
Major pain point: Since 2022, Crypto.com has drastically cut benefits (cashback halved, staking thresholds increased), eroding trust among longtime users.
The practicality remains excellent: instant transactions, free reloading, real-time tracking in the app. ATM withdrawals are free up to a monthly limit ($200 to unlimited depending on card tier).
What additional services does Crypto.com offer?
DeFi Wallet
Non-custodial wallet giving you complete control of your private keys. Interact with decentralized protocols on Cronos, Ethereum, Cosmos, and BNB Chain.
Cronos Blockchain
EVM-compatible with lower transaction fees than Ethereum. The CRO token serves as gas fee and governance token. Hundreds of DeFi, GameFi, and NFT projects are deployed on Cronos.
Crypto Earn
Generate passive income by lending your crypto: approximately 1.5% annual on Bitcoin in flexible terms, up to 6% on USDC with 3-month lock-up. CRO stakers receive boosted rates.
Crypto.com Pay
Merchant payment service enabling businesses to accept cryptocurrency payments.
How does Crypto.com secure funds?
Crypto.com experienced a security incident in January 2022 with $34 million stolen (fully reimbursed).
Security architecture
- Cold storage (95%) of client assets, protected by multi-signature cryptography.
- Mandatory 2FA authentication, reinforced by Google Authenticator or FIDO2 key.
- Withdrawal address whitelist with 24-hour validation period.
- ISO/IEC 27001:2013 certifications (security) and ISO 27701 (personal data).
Regulation
PSAN registration with the AMF (French regulator) imposes strict standards for fund custody and asset segregation. Crypto.com is also regulated by the FCA (UK), AUSTRAC (Australia), and MAS (Singapore).
A recurring friction point involves account freezes for compliance reasons. The platform recommends using the DeFi Wallet for long-term holdings, eliminating counterparty risk.
Frequently Asked Questions
Is Crypto.com regulated and legal in France?
Yes, Crypto.com is registered as a PSAN with the AMF in France, authorizing its services for buying, selling, and custody of crypto. Some advanced features (margin trading with leverage >2x) are unavailable due to AMF restrictions. PSAN registration does not equal a banking license: your funds do not benefit from the €100,000 deposit guarantee.
How much does the Crypto.com card actually cost?
The cost depends on required CRO staking: free for Midnight Blue, $350 for Ruby Steel, $3,500 for Royal Indigo. This staking exposes you to CRO volatility. No issuance fees or subscriptions. For a Ruby Steel with $1,000/month spending, annual gain is approximately $240 (cashback) + $155 (Spotify) = $395 gross benefits.
Why is the Trustpilot rating so low?
The 1.3/5 rating reflects account freezes without warning, slow customer support (several days delay), card benefit reductions since 2022, and technical bugs on the mobile app. Satisfied users rarely leave reviews, creating negative bias. However, the volume and consistency of complaints suggest genuine operational problems.
Can I withdraw my crypto to my own wallet?
Yes, Crypto.com allows withdrawals to any external wallet. When first adding an address, a 24-hour quarantine applies. Fees vary: 0.0006 BTC for Bitcoin, 0.008 ETH for Ethereum, 50 USDT on ERC-20. Use Polygon or Tron to minimize fees. Always perform a small test withdrawal first.
Is Crypto.com better than Binance or Coinbase?
Choose Binance for active trading and advanced features, Coinbase for simplicity and compliance, Crypto.com for the Visa card and daily ecosystem. Crypto.com distinguishes itself with its cashback card, but Binance offers lower fees and more cryptos, while Coinbase is better regulated.
What happens if Crypto.com goes bankrupt?
Unlike banks, your funds have no public guarantee. Crypto.com publishes verified proof-of-reserves attestations and claims not to use client funds for its operations. The platform survived the 2022 crash. To minimize risk, regularly transfer savings to a hardware wallet (Ledger, Trezor) or the DeFi Wallet.